This page explains how to request deletion of your Trading Simulator account and the associated data.
Account deletion is permanent. You will lose access to your profile, simulated balance, coins, progress and history.
1. Delete from the app (recommended)
- Open the Trading Simulator app and sign in
- Go to Profile → Settings
- Tap Delete account and confirm
Deletion starts immediately after confirmation.
2. Request deletion by email
If you cannot access the app, email us from the address linked to your account:
Please include:
- Subject: Account deletion request
- The email / username of the account to delete
- A short confirmation that you want permanent deletion
We process email requests within 7 days after verifying ownership of the account.
3. Data that is deleted
When your account is deleted, we remove associated data, including:
- Account profile (username, email, authentication data)
- Simulated trading capital, positions and history
- TradeCoin / Mini Coin balances, staking and Tap Miner progress
- Missions, achievements, referrals and related activity
- App settings and notification preferences linked to your account
4. Data that may be kept temporarily
- Security / server logs may be retained for up to 30 days, then removed from active systems
- Encrypted backups may retain residual copies for up to 90 days before being overwritten
- We may keep limited records if required by law (e.g. fraud prevention or legal obligations)
5. Third-party sign-in
Deleting your Trading Simulator account does not delete your Google or Apple account. You can manage those accounts in Google / Apple settings.